Refund policy

Refund Policy

1. Return Shipping & Costs 
Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, we will take full responsibility. We will provide a prepaid return shipping label at no cost to you. Please contact us at support@tailvibeco.com with photo evidence of the issue.
Change of Mind Returns: If you are returning an item due to a change of mind (e.g., no longer wanted, ordered wrong size/color), the customer is responsible for all return shipping costs. These costs are non-refundable.

2. Eligibility & Conditions 
To be eligible for a return, your item must meet the following criteria:
Requested within 30 days of delivery.
Must be in the same condition that you received it: unworn, unused, with original tags, and in its original packaging.
Must be free of pet hair, odors, or any signs of use.
A receipt or proof of purchase is required.

3. Non-Returnable Items 
For health, hygiene, and safety reasons, we cannot accept returns for:
Perishable goods (e.g., pet food, treats, or supplements).
Hygiene-sensitive items (e.g., used pet beds, blankets, clothing, or grooming tools).
Customized or personalized products.
Sale items and Gift Cards.

4. How to Start a Return 
To initiate a return, please contact us first at support@tailvibeco.com.
Note: If your return is accepted, we will provide you with the return shipping address and detailed instructions.
Warning: Items sent back to us without first requesting a return will not be accepted. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Processing & Refund Time 
Review Time: We will review your return request and respond within 2-3 business days.
Refund Issuance: Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, the refund will be automatically processed to your original payment method within 7-10 business days.